You can take care of many things via email, but in negotiation discussions I prefer to talk face to face. Absent that, the telephone is an okay second choice for me. In direct conversations you read body language. If you have said something that has not been taken well, you can soften it as you continue to speak. With email it’s possible to come off much harsher than you really are. If being understood is important to you, do it in person.

Categories: Negotiation